Returns & Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

You can request a return through your customer account or by contacting us at hello@glidecrew.com.

If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for the cost of returning items unless the item is faulty, damaged, or incorrectly supplied.

Items returned without an approved return request will not be accepted.

For hygiene reasons, we cannot accept returns of socks that have been worn, washed, or used.

If you have any questions regarding a return, please contact us at hello@glidecrew.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective

• The item is damaged

• You have received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalised or custom-made products
  

• Gift cards

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.

European Union – Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you may submit a return request through your customer account or contact us at hello@glidecrew.com before the 14-day withdrawal period expires.

Once you have notified us of your withdrawal, you must return the item(s) within 14 days.

Returned items must be unworn, unused, with tags attached, and in their original packaging, together with proof of purchase.

Customers are responsible for the direct cost of returning goods unless the item is faulty, damaged, or incorrectly supplied.

The right of withdrawal does not apply to personalised products or other items exempt under applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the item is faulty, damaged, or incorrectly supplied.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@glidecrew.com.