EU Withdrawal Policy

European Union – Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you may submit a return request through your customer account or contact us at hello@glidecrew.com before the 14-day withdrawal period expires.

Once your withdrawal request has been submitted, you must return the item(s) within 14 days.

To be eligible for a refund, returned items must be unworn, unused, with tags attached, and in their original packaging, together with proof of purchase.

Customers are responsible for the direct cost of returning goods unless the item is faulty, damaged, or incorrectly supplied.

Upon receipt and inspection of the returned goods, we will reimburse all payments received from you for the returned item(s). Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

The right of withdrawal does not apply to personalised products or other items exempt under applicable consumer protection laws.